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GoAnywhere MFT SRE / Operations Support Engineer Finance Portfolio Role & Engagement Details Job Title : GoAnywhere MFT SRE / Operations Support Engineer Portfolio : Finance Portfolio / Enterprise Finance Applications Location : Offshore India Experience : 4 - 8 years No. of Requirements : 1 or more, based on project staffing need Engagement Type : AMS + SRE Operations Support Project / Application : GoAnywhere MFT for Finance Key Responsibilities Operations and Enhancement Support Provide L1/L2 production support and L3 enhancements for GoAnywhere MFT file transfer jobs, schedules, workflows, and operational issues across Finance-related integrations. Monitoring & Incident Management Monitor file transfer executions, identify failures, troubleshoot job errors, coordinate recovery actions, and support timely incident resolution. File Transfer Support Support SFTP, network share, AS2, and related secure file transfer processes used across Finance interfaces. Job Scheduling Support scheduled and ad-hoc GoAnywhere jobs, including validation of job completion and escalation of failures as required. Finance Integration Support Support file exchanges involving finance systems and upstream/downstream applications, including ERP, Workday, banking partners, payroll providers, tax authorities, and internal finance applications. Stability & Reliability Apply SRE practices to improve operational stability, scalability, secure transmission, and change safety across the GoAnywhere MFT platform. Audit & Compliance Support Assist in maintaining operational evidence, logs, job status reports, and support documentation needed for secure and compliant file processing. Documentation Prepare and maintain runbooks, SOPs, KT documents, troubleshooting guides, and operational checklists. Change & Release Support Support deployment validation, job configuration changes, incident-based fixes, and planned maintenance activities in coordination with client and TCS teams. Stakeholder Coordination Coordinate with onshore teams, business stakeholders, application owners, infrastructure teams, and vendor teams for issue investigation and resolution. Must-Have Technical / Functional Skills GoAnywhere MFT Hands-on experience in GoAnywhere MFT administration, workflow monitoring, file transfer operations, and troubleshooting. Secure File Transfer Protocols Knowledge of SFTP, FTPS, HTTPS, AS2, and related secure transmission methods (also including SCP, PeSIT, AS3, AS4 as applicable). Job Scheduling & Monitoring Experience supporting scheduled jobs, batch file transfers, workflow execution, alert monitoring, and failure recovery. Linux / Windows Basics Ability to navigate servers, check logs, validate file paths, permissions, and connectivity issues. Scripting Knowledge Basic scripting knowledge using Shell, PowerShell, Python, or similar scripting languages for operational automation and troubleshooting. Incident & Problem Management Experience handling tickets, production incidents, root cause analysis, and SLA-based support. Finance Domain Exposure Understanding of finance-related data flows such as invoices, payments, payroll, vendor files, GL data, reconciliation, or banking file exchanges is preferred. Documentation Ability to create support documents, KT notes, SOPs, runbooks, and status reports. Communication Solid written and verbal communication skills for offshore-onshore coordination and client interaction. Good-to-Have Skills Automation Exposure to event-driven file transfers, automated partner onboarding, and API-led integrations. Cloud / Azure Basic understanding of cloud-hosted integrations, storage, monitoring, or deployment concepts. GoAnywhere MFT SRE / Operations Support Engineer Finance Portfolio Role & Engagement Details Job Title : GoAnywhere MFT SRE / Operations Support Engineer Portfolio : Finance Portfolio / Enterprise Finance Applications Location : Offshore India Experience : 4 - 8 years No. of Requirements : 1 or more, based on project staffing need Engagement Type : AMS + SRE Operations Support Project / Application : GoAnywhere MFT for Finance Key Responsibilities Operations and Enhancement Support Provide L1/L2 production support and L3 enhancements for GoAnywhere MFT file transfer jobs, schedules, workflows, and operational issues across Finance-related integrations. Monitoring & Incident Management Monitor file transfer executions, identify failures, troubleshoot job errors, coordinate recovery actions, and support timely incident resolution. File Transfer Support Support SFTP, network share, AS2, and related secure file transfer processes used across Finance interfaces. Job Scheduling Support scheduled and ad-hoc GoAnywhere jobs, including validation of job completion and escalation of failures as required. Finance Integration Support Support file exchanges involving finance systems and upstream/downstream applications, including ERP
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