Technical Support Executive

Be able to understand the nature of client issues and resolve them in a timely and efficient manner. Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software. Self-motivated and be a team player. Maintain policies and procedures when working with clients and provide appropriate information. Collaborate with team members on knowledge transfer, procedures, and standards. Maintain accurate records of daily communications and issues resolve Working with customers to identify software problems and advising on the solution. Logging and keeping records of customer/ employee queries. Ability to give software Demo to customers. Updating self-help manual so customers/ employees can try to fix problems themselves. An in-depth understanding of the software customers is using. An ability to assess each customer or employees IT knowledge levels. Logical thinker & Ability to deal with difficult callers. Good communication skills. Good analytical and problem-solving skills