Delivery Head - Custom Apps

Job Description – Delivery Head - Custom Applications Role Overview TRUGlobal Software is seeking a seasoned and dynamic Delivery Head to spearhead our strategic enterprise accounts, drive delivery excellence, and catalyze business expansion across key client portfolios in the United States. This executive position demands a high-caliber professional possessing an expert blend of technical leadership, corporate client relationship management, and comprehensive profit and loss (P&L) accountability. As a core pillar of our delivery organization, you will manage complex engineering ecosystems, lead high performing global delivery teams, and work hand-in-hand with CXO-level stakeholders to realize their strategic digital transformation roadmaps. Key Responsibilities Delivery Excellence & Team Governance • Provide end-to-end management and strategic governance for enterprise-level applications and complex custom software development programs (utilizing Java, .NET, and modern Digital Engineering stacks). • Define, deploy, and monitor robust delivery frameworks that assure predictable milestones, comprehensive risk mitigation, and top-tier execution standards. • Directly hire, mentor, and manage a team of 5–6 high-performing Technical Delivery Managers (TDMs), establishing professional development pathways and accountability benchmarks. Account Strategy & Portfolio Growth • Cultivate and maintain long-term, trusted-advisor relationships with CXO-level corporate stakeholders, including CIOs, CTOs, and Business Heads. • Own and elevate customer satisfaction metrics, driving proactive initiatives to optimize Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). • Partner closely with internal Sales and Pre-Sales business units to shape strategic deals, synthesize custom solution architectures, and execute farming strategies to expand our footprint in existing accounts. Financial Management • Maintain complete P&L responsibility for a strategic portfolio of US-based accounts valued at $5M+. • Drive sustainable revenue growth, implement target gross margins, optimize resource allocations, and enforce stringent operational cost-efficiency practices. Key Requirements • Industry Experience: Proven background in established IT Services or technology consulting organizations, with direct prior experience functioning as a Delivery Head or Delivery Director. • Technical Domain Expertise: Solid engineering foundation in Custom Application Development frameworks, Enterprise Applications, and modern Digital Transformation environments. • Portfolio Management: Demonstrated success in managing, retaining, and expanding large-scale US clients with active financial oversight of portfolios exceeding $5M in revenue. • Leadership Footprint: Prior experience hiring, scaling, and managing global matrices, with specific experience directing 5–6 Technical Delivery Managers. • Vertical Knowledge: Deep operational familiarity and contextual domain exposure within the Retail , Semiconductor, or Hi-Tech business sectors. • Mobility: Perfect readiness and flexibility to travel frequently to the United States to align with clients, conduct strategic reviews, and anchor expansion opportunities. Preferred Skills & Competencies • Polished executive presence with impeccable communication, negotiation, and cross-cultural stakeholder management skills. • Advanced expertise leading agile frameworks at scale, including practical experience with Agile and SAFe delivery methodologies. • Strong capability to translate abstract business goals into structured, high-performing technical delivery plans.