IT Help Desk Lead (Karnataka)

Roles and Responsibilities : - Manage a team of IT helpdesk technicians to provide technical support to students, faculty, and staff. - Troubleshoot complex technical issues related to Macs, Windows OS, and other software applications. - Develop and maintain documentation for IT processes, procedures, and knowledge base articles. - Collaborate with other departments to resolve issues that require coordination across multiple teams. Job Requirements : - 6-7 years of experience in an IT helpdesk or similar role. - Solid understanding of L2/L3 level troubleshooting techniques for common operating systems (Windows OS). - Experience working with Jamf Pro or similar device management tools for managing Apple devices. - Excellent team management skills with ability to lead a team remotely. Roles and Responsibilities : - Manage a team of IT helpdesk technicians to provide technical support to students, faculty, and staff. - Troubleshoot complex technical issues related to Macs, Windows OS, and other software applications. - Develop and maintain documentation for IT processes, procedures, and knowledge base articles. - Collaborate with other departments to resolve issues that require coordination across multiple teams. Job Requirements : - 6-7 years of experience in an IT helpdesk or similar role. - Solid understanding of L2/L3 level troubleshooting techniques for common operating systems (Windows OS). - Experience working with Jamf Pro or similar device management tools for managing Apple devices. - Excellent team management skills with ability to lead a team remotely.