Source description
About the role
Reporting Location: Bangalore (Primary) Travel Requirement to other Cities: Occasional (Approx. once a month for 2–3 days during critical execution phases) Reporting Structure: Rajat (Co-founder, Truww)
About the Role
The Experience Centre Operations Lead will manage a team of Project Managers and Site Supervisors who handle the on-ground execution of Experience Centres across multiple cities. You will own end-to-end delivery, ensuring timely and high-quality execution by coordinating with vendors, managing project schedules, resolving blockers, and driving the successful launch of Experience Centres within defined timelines. Key Responsibilities 1. Project Delivery & Execution ● Oversee end-to-end execution of Experience Centres across cities. ● Ensure all centres are delivered on time, within deadlines, and at the highest quality. ● Create and maintain detailed project schedules, milestones, and critical paths. ● Monitor progress using weekly reviews, dashboards, and targeted follow-ups. 2. Team Leadership ● Directly manage Project Managers and Site Supervisors responsible for individual centres. ● Provide daily guidance, problem-solving support, and escalation handling. ● Ensure team members follow execution SOPs, quality standards, and timelines. ● Collaborate with the central team of design, procurement, and vendor management for seamless execution. 3. Risk Identification & Blocker Resolution ● Proactively identify execution risks, site-level issues, and possible delays. ● Devise contingency plans well in advance to prevent timeline slippages. ● Act as the escalation point for all execution-related challenges.
- Quality Governance ● Ensure strict adherence to quality benchmarks at every phase of execution. ● Validate material specifications, workmanship standards, and final handover quality. ● Implement corrective actions wherever quality deviations are observed.
Required Qualifications & Skills ● 5–10 years of experience in project execution, interior fitouts, retail rollouts, or multi-site operations. ● Strong leadership experience managing site teams (site supervisors, project managers, contractors). ● Proven expertise in project scheduling, vendor management, and execution planning. ● Ability to anticipate blockers and proactively implement solutions. ● Excellent communication, coordination, and stakeholder management skills. ● Strong sense of ownership, accountability, and execution discipline. ● B.Tech - Civil Engineering
More at Truww