Tools Specialist

Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,

Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,

Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,

Coordinate tool releases and new updates (as needed),

Test tool fixes/changes/new features for engineers,

Submit code changes for tools (as needed),

Develop new tools/Dashboard as needed by the teams,

Diagnose global geo problems related to software/Linux,

Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.