Genesys Cloud - Architect

•  Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices. •  Communicates with project manager/client to identify application requirements. •  Ensures applications meet the standards and requirements of both the client and project manager. •  Conducts tests of the application for functionality, reliability, and stabilization. •  Deploys/implements the application to the client. •  Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements. •  Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account. •  Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes. •  Demonstrate professionalism and leadership in representing the Company to customers and vendors. •  Core PureCloud handler development & maintenance. •  Monitor and respond to system errors. Participate in on-call rotation. •  Follow-up on and resolve outstanding issues in a timely manner. •  Update customer to reflect changes in system configuration as needed. •  Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring. •  Ability to multi-task is imperative. •  Participate in interviewing candidates and making hiring recommendations. •  Accurately forecast utilization and consulting revenue. •  Establishing and executing ongoing personnel technical training and growth plans •  Understand system hardware/software to be able to identify problems and provide a remedy. •  Handle TAC/Engineering escalations as directed by the team lead or team manager.