Genesys Cloud Architect

Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team s and practice area s standards and best practices Communicates with project manager/client to identify application requirements Ensures applications meet the standards and requirements of both the client and project manager Conducts tests of the application for functionality, reliability, and stabilization Deploys/implements the application to the client Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account Performs all tasks within the budget and on time while meeting all necessary project requirementsmunicates regularly if budget and/or scope changes Demonstrate professionalism and leadership in representing the Company to customers and vendors Core PureCloud handler development & maintenance Monitor and respond to system errors Participate in on-call rotation Follow-up on and resolve outstanding issues in a timely manner Update customer to reflect changes in system configuration as needed Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring Ability to multi-task is imperative Participate in interviewing candidates and making hiring recommendations Accurately forecast utilization and consulting revenue Establishing and executing ongoing personnel technical training and growth plans Understand system hardware/software to be able to identify problems and provide a remedy Handle TAC/Engineering escalations as directed by the team lead or team manager