Technical Architect NICE CXone (Hyderabad)

As a NICE Technical Architect at TTEC Digital, your primary responsibility will be to architect, design, and deliver scalable NICE CXone platform solutions. You will lead a team of consultants, ensuring successful project delivery while collaborating with onsite and client stakeholders. Your role will involve end-to-end ownership of technical delivery, driving innovation, and fostering growth within the NICE practice. You will also play a crucial role in solution engineering, pre-sales activities, and maintaining high-quality project execution. Key Responsibilities: - Architect, design, and deliver NICE CXone platform solutions. - Lead and mentor a team of NICE consultants for successful project delivery. - Take ownership of technical delivery for projects executed from India. - Collaborate with onsite teams, project managers, sales teams, and clients. - Understand project scope and define detailed technical work plans. - Estimate effort and plan delivery for offshore teams. - Review deliverables to ensure quality and adherence to standards. - Participate in coding, testing, and solution development activities. - Work closely with system analysts and project managers for project completion. - Engage in pre-sales activities including solution design, estimation, and proposal creation. - Drive innovation, capability development, and practice growth. - Support training, mentoring, and knowledge-sharing initiatives. - Contribute to team expansion and skill development strategies. - Ensure operational metrics and delivery excellence for the India team. - Participate in meetings, training sessions, and stakeholder discussions. - Work from Hyderabad office as per organizational policies. Technical Expertise: - Solid expertise in NICE CXone platform and CCaaS solutions. - Hands-on experience with CXone Studio and contact center workflows. - Strong understanding of omnichannel contact center technologies. - Experience in enterprise CCaaS architecture design and implementation. - Proficiency in C#, XML, and Web Services. - Experience in software development and real-time system design. - Knowledge of cloud-based contact center solutions and integrations. - Strong understanding of networking and infrastructure. - Ability to troubleshoot complex technical issues and deliver solutions. Qualifications: - Bachelors degree in Computer Science, IT, Engineering, or related field (preferred). - 10+ years of experience in customer experience/contact center technology space. - 3+ years of experience in NICE CXone and UC environments. - 6+ years of software development experience in real-time systems. - Strong experience in enterprise-level CCaaS architecture. - Experience in network infrastructure and integrations. - Proven ability to work in fast-paced environments. - Strong team player with leadership capabilities. At TTEC Digital, we are committed to fostering an inclusive and diverse workforce. As part of the TTEC family, you will be joining a global team dedicated to delivering exceptional customer experiences and innovative solutions. As a NICE Technical Architect at TTEC Digital, your primary responsibility will be to architect, design, and deliver scalable NICE CXone platform solutions. You will lead a team of consultants, ensuring successful project delivery while collaborating with onsite and client stakeholders. Your role will involve end-to-end ownership of technical delivery, driving innovation, and fostering growth within the NICE practice. You will also play a crucial role in solution engineering, pre-sales activities, and maintaining high-quality project execution. Key Responsibilities: - Architect, design, and deliver NICE CXone platform solutions. - Lead and mentor a team of NICE consultants for successful project delivery. - Take ownership of technical delivery for projects executed from India. - Collaborate with onsite teams, project managers, sales teams, and clients. - Understand project scope and define detailed technical work plans. - Estimate effort and plan delivery for offshore teams. - Review deliverables to ensure quality and adherence to standards. - Participate in coding, testing, and solution development activities. - Work closely with system analysts and project managers for project completion. - Engage in pre-sales activities including solution design, estimation, and proposal creation. - Drive innovation, capability development, and practice growth. - Support training, mentoring, and knowledge-sharing initiatives. - Contribute to team expansion and skill development strategies. - Ensure operational metrics and delivery excellence for the India team. - Participate in meetings, training sessions, and stakeholder discussions. - Work from Hyderabad office as per organizational policies. Technical Expertise: - Solid expertise in NICE CXone platform and CCaaS solutions. - Hands-on experience with CXone Studio and contact center workflows. - Strong understanding of omnichan