Advancement Information Systems (AIS) Systems Administration, Associate Director

Product Oversight and Prioritization • Support the development and maintenance of long-term product priorities and roadmaps, and short -term operational needs under the direction of the Director of Business Analytics. • Manage the arrangement of tasks and features for product development based on impact, urgency, and effort. • Work with the other AIS teams on milestones, dependencies, and deadlines related to Quest and integrated products to support AIS operational planning. • Owns and ensures alignment and clear communication of technical priorities and milestones that affect end users.

Requirements Gathering and Specifications Writing

• Serves as a subject matter expert in AIS for Quest. • Liaise with AIS Business Analysts to understand the product requirements and workflows needed to craft short-term and long-term CRM solutions for Advancement-wide CRM business needs. • Liaises with stakeholders to translate functional needs from Advancement teams into well-defined user stories, product requirements, and workflows. • Collaborate with the Product Development team, the Data Management team, and Business Analysts to ensure end-user requirements are clearly communicated and understood.

Product Documentation and Testing • Maintains detailed documentation of product behavior, workflows, and integration logic. • Creates and validates acceptance criteria for QA and UAT. • Supports defining SOPs for Quest maintenance, data uploads, and feature releases. • Monitors and reports on product performance, including automations and workflows • Collaborates with the AIS Documentation Specialist to convey new rollout information which needs to be reflected in end-user-facing documentation. • Collaborates with the AIS Training Manager to convey new rollout information which needs to be captured in end-user training.

Workflow Efficiencies and Continuous Improvement • Identifies opportunities to streamline manual data tasks through automation and product configuration. • Works with Product Development team to solution and scope improvements. Leads check-ins with Product Development, Data Management, Business Analysts, and Solutions & Enablement to ensure alignment.