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About the role
Company Overview Twixor is a leading IT services and consulting company, enabling end-to-end digital customer journeys and intelligent business process automation over messaging channels like WhatsApp, FB Messenger, and more. Headquartered in Singapore and serving a global, Fortune 500 client base, Twixor leverages patented, low-code digital process automation for hyper-personalized customer engagements. Job Overview We are seeking a Junior Chatbot Developer to join our dynamic team in Chennai. This full-time role is ideal for candidates with 1 to 3 years of experience in chatbot development. As part of Twixor, you will play a pivotal role in designing and developing intelligent conversational solutions for diverse industries using market-leading platforms and AI-driven technologies. Qualifications and Skills Proficiency in DialogflowCX, Microsoft Bot Framework, and experience with any chatbot platform (Mandatory skill) with proven project implementations in live environments. Hands-on experience in REST APIs integration to ensure seamless communication between chatbots and backend systems for dynamic data handling. Solid background in Git version control for collaborative code management, ensuring smooth development workflows and maintaining code integrity. Experience working with Rasa or similar open-source conversational AI platforms to build scalable, customizable chatbots for various enterprise needs. Understanding of Natural Language Processing concepts and practical application in building context-aware conversational agents for improved user experiences. Familiarity with deploying and managing chatbots on Azurebot services, leveraging cloud infrastructure for reliability and scalability. Ability to interpret client requirements and translate them into effective conversational flows or menu-driven experiences that enhance customer interaction. Strong critical thinking, communication, and analytical skills to collaborate with cross-functional teams and deliver robust, production-ready chatbot solutions. Roles and Responsibilities Design, develop, and implement conversational chatbot solutions using DialogflowCX, Microsoft Bot Framework, and other leading platforms for Twixors enterprise clients. Integrate chatbots with third-party RESTful APIs and internal systems to deliver personalized and transactional experiences for end-users. Collaborate with the product, design, and QA teams to gather requirements, develop user stories, and translate business needs into functional chatbot flows. Utilize Natural Language Processing and AI concepts to create context-aware, intent-driven communications that improve automation and user engagement. Participate in code reviews, troubleshooting, and iterative improvements to ensure high-quality, robust solutions delivered on schedule. Maintain documentation for chatbot architectures, workflows, and user journeys to facilitate smooth handover and future enhancements. Stay up to date with evolving chatbot technologies, industry trends, and best practices to continually enhance Twixors offerings. Ensure security, scalability, and compliance of developed solutions, adhering to enterprise-grade standards and guidelines at every phase of the project. Work Location: Chennai (Work form office) Notice Period: Below 30 days
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