Padmi

Urgent Hiring ERP Implementations & Support( P2P) 2-4years exp

BangalorePosted 2 months ago
Computer Systems AnalysisMid-level
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Key Responsibilities Lead end-to-end implementation of TYASuite solutions for enterprise customers. Understand customer business processes and map them to TYASuite workflows. Manage implementation projects, including project planning, milestones, timelines, risk management, and stakeholder communication. Gather business requirements and prepare Functional Requirement Documents (FRDs) and implementation plans. Configure the application based on customer requirements and business processes. Work closely with customers to implement and optimize Procure-to-Pay (P2P) workflows, including: Vendor Management Purchase Requisition Request for Quotation (RFQ) Purchase Orders Goods Receipt Invoice Processing Approval Workflows Payment Process Integration Coordinate with Product, Development, QA, and Integration teams to ensure successful deployments. Validate API integrations, master data migration, and workflow configurations. Conduct User Acceptance Testing (UAT), user training, and go-live support. Provide functional and application support to customers after implementation. Troubleshoot customer issues and ensure timely resolution within defined SLAs. Maintain project documentation, implementation reports, SOPs, and customer knowledge base. Build long-term customer relationships and ensure successful product adoption. Required Skills & Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, Commerce, MBA, or a related field. 2-4 years of experience in P2P ERP Implementation, Functional Consulting, Customer Success, or Application Support. Strong knowledge of ERP business processes , especially Procure-to-Pay (P2P) . Good understanding of Project Management principles, including project planning, execution, risk management and stakeholder communication. Experience with ERP integration projects and API-based integrations. Understanding of procurement, finance, inventory, vendor management and workflow automation. Basic knowledge of REST APIs, JSON, and data migration processes. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple implementation projects simultaneously. Preferred Skills Experience in SaaS product implementation. Knowledge of Project Management methodologies (Agile, Waterfall, or Hybrid). Exposure to SQL and database concepts. Experience with issue tracking and ticketing tools. Ability to coordinate with cross-functional and global teams. Key Competencies ERP Functional Consulting Procure-to-Pay (P2P) Process Expertise Project Management ERP Integrations Customer Relationship Management Requirement Gathering & Business Analysis Client Communication & Presentation Problem Solving & Decision Making Stakeholder Management Customer Support & SLA Management Key Performance Indicators (KPIs) Successful delivery of ERP implementation projects within agreed timelines. Customer Satisfaction (CSAT) and implementation success rate. On-time project completion and milestone achievement. SLA adherence for customer support tickets. Successful ERP integrations with SAP, Oracle, NetSuite, and Zoho. Customer adoption and post-go-live stabilization. Reduction in implementation issues and support escalations.

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