DGM/GM Technical Operations & Deployment

As the DGM/GM Technical Operations and Deployment, you will be responsible for leading end-to-end technical execution across deployment projects and ongoing operations. Your role will involve managing a team, coordinating with cross-functional departments, client interaction, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure. Key Responsibilities: - Technical Deployment: - Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration). - Define deployment strategies, timelines, and resource plans in coordination with project stakeholders. - Ensure seamless integration with existing systems and minimize downtime during deployments. - Operations Management: - Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance. - Drive process improvement initiatives to enhance operational efficiency and reduce costs. - Implement tools and dashboards for proactive monitoring, incident management, and performance reporting. - Team & Partner Management: - Should have experience to manage the team of technical operations and deployment. - Ensure adequate training, staffing, and motivation to the team. - Monitor and evaluate team performance and ensure adherence to SLAs. - Manage external partners to ensure quality, timeline, and cost-effectiveness. - Compliance & Quality Assurance: - Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs. - Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps. - Cross-functional Collaboration: - Collaborate with product, engineering, customer support, and business teams to align technical operations with business needs. - Act as a key escalation point for complex deployment and operational issues. Key Skills & Competencies: - Strong understanding of technical infrastructure, systems integration, or telecom and CPaaS. - Hands-on experience with deployment planning, rollout execution, and vendor coordination. - Strong problem-solving, leadership, and communication abilities. - Software knowledge of Java, Linux, SQL, or related skills will be added advantages. - Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD, monitoring tools. - Own and champion automation and agentic AI adoption as a key metric across the organization. As the DGM/GM Technical Operations and Deployment, you will be responsible for leading end-to-end technical execution across deployment projects and ongoing operations. Your role will involve managing a team, coordinating with cross-functional departments, client interaction, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure. Key Responsibilities: - Technical Deployment: - Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration). - Define deployment strategies, timelines, and resource plans in coordination with project stakeholders. - Ensure seamless integration with existing systems and minimize downtime during deployments. - Operations Management: - Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance. - Drive process improvement initiatives to enhance operational efficiency and reduce costs. - Implement tools and dashboards for proactive monitoring, incident management, and performance reporting. - Team & Partner Management: - Should have experience to manage the team of technical operations and deployment. - Ensure adequate training, staffing, and motivation to the team. - Monitor and evaluate team performance and ensure adherence to SLAs. - Manage external partners to ensure quality, timeline, and cost-effectiveness. - Compliance & Quality Assurance: - Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs. - Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps. - Cross-functional Collaboration: - Collaborate with product, engineering, customer support, and business teams to align technical operations with business needs. - Act as a key escalation point for complex deployment and operational issues. Key Skills & Competencies: - Strong understanding of technical infrastructure, systems integration, or telecom and CPaaS. - Hands-on experience with deployment planning, rollout execution, and vendor coordination. - Strong problem-solving, leadership, and communication abilities. - Software knowledge of Java, Linux, SQL, or related skills will be added advantages. - Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/C