Tulip Support Analyst

Job Title: Tulip Support Analyst Experience Required: 7 to 8 Years Location: Noida Notice Period: Candidates with 30 or 45 days notice period preferred Job Description: We are looking for an experienced Tulip Support Analyst to join our team at TCS Noida . The ideal candidate will have hands-on experience supporting the Tulip platform , particularly within the pharma/life sciences domain , and be comfortable providing global application support. The role requires a strong understanding of compliance (GxP), quality systems, and the ability to troubleshoot issues effectively across multiple sites. Key Responsibilities: Provide L2/L3 support for the Tulip platform across global business units in the pharma/life sciences domain . Troubleshoot application issues, perform root cause analysis, and implement solutions to minimize downtime. Monitor and maintain GxP-compliant applications ensuring adherence to CSV, Quality & Compliance (Q&C) standards. Collaborate with cross-functional teams to ensure effective incident, change, and problem management. Provide support for Tulip Player , manage UI/UX elements, and assist in data analytics where needed. Work closely with business and technical teams to manage service requests through ServiceNow or similar ITSM tools. Assist in periodic audits and ensure the platform meets required regulatory compliance. Required Skills and Experience: Must-Have: Minimum 2+ years of hands-on experience supporting the Tulip platform . Total 7–8 years of IT experience , preferably in application or platform support. Strong understanding of Tulip product features and capabilities. Background in pharma/life sciences domain and experience with GxP systems . Familiarity with CSV (Computer System Validation) , and quality & compliance (Q&C) frameworks. Experience supporting multiple global sites . Good-to-Have: Experience with Tulip Player and UI Design principles. Familiarity with ServiceNow or other ITSM platforms including Incident, Problem, Change Management . Knowledge of SQL and Python scripting for support and reporting tasks. Interest in emerging technologies , innovation, and automation within support operations. Soft Skills: Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Self-motivated with a proactive approach to issue resolution Ability to work under pressure and in a globally distributed team