Amazon Connect Support Engineer

Job Title: Amazon Connect Support Engineer Company: Unified Consultancy Services (UFS) Experience Required: 2-5 Years Job Summary: Unified Consultancy Services is hiring an experienced Amazon Connect Support Engineer to support contact center operations for our enterprise client . The candidate will be responsible for providing Level 2/3 support, troubleshooting Amazon Connect issues, working with AWS services integration, and ensuring platform stability and performance. Key Responsibilities: Act as a technical support engineer for Amazon Connect infrastructure and services Troubleshoot and resolve contact flow, telephony, and IVR issues Work closely with JP Morgan s internal technical teams for issue resolution and feature enhancement Monitor performance, conduct root cause analysis, and apply corrective actions Support integrations with AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch Implement and maintain call recording, analytics, and reporting configurations Participate in change management and incident management processes Ensure compliance with security and operational standards of JP Morgan Chase Required Skills & Qualifications: 2-5 years of hands-on experience with Amazon Connect Solid understanding of AWS ecosystem: Lambda, CloudWatch, S3, IAM Experience in contact flow design, telephony routing, and troubleshooting Familiarity with CTI, IVR , and CRM integrations Scripting in Python or Node.js is a plus Strong communication skills and ability to work in enterprise environments Prior experience supporting financial services clients (especially banks) is highly desirable Preferred Certifications: AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner Amazon Connect Technical Accreditation (optional) ","