Product Support Representative III

OverviewDelivers a world class customer experience through case, email, phone, and chat channels that creates and retains "partners for life". ResponsibilitiesManages case queues and establishes case priorities in accordance with client service level agreementsDiligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutionsEducates and trains customers on resolution best practices and workarounds to create self-sufficiencyAccurately documents case activity and follows through with commitmentsCollaborates with internal partners to expedite and champion customer needsParticipates in product testing and provides feedback on analysisQualifications2+ years experience in a fast-paced customer service/troubleshooting environmentExceptional technical skills and proficiency in MS OfficeProgramming/Coding experienceExperience working directly in a Payroll and/or Human Resource environment OverviewDelivers a world class customer experience through case, email, phone, and chat channels that creates and retains "partners for life". ResponsibilitiesManages case queues and establishes case priorities in accordance with client service level agreementsDiligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutionsEducates and trains customers on resolution best practices and workarounds to create self-sufficiencyAccurately documents case activity and follows through with commitmentsCollaborates with internal partners to expedite and champion customer needsParticipates in product testing and provides feedback on analysisQualifications2+ years experience in a fast-paced customer service/troubleshooting environmentExceptional technical skills and proficiency in MS OfficeProgramming/Coding experienceExperience working directly in a Payroll and/or Human Resource environment