Source description
About the role
- Utilizes industry best practices to drive the implementation of business systems and acts as the SME (subject matter expert) on specific projects.
- Interfaces with system support and logs technical assistance requests as needed. Works with system support to resolve questions, problems, and enhancement requests.
- Gathers system requirements from business users and creates functional requirement documents. Consults with business and technical teams to define necessary requirements. Works through and contributes to all phases of development through the lifecycle of a project.
- Manages large and more important projects. Supports other departments, divisions, and organizations as a liaison to IT.
- Contributes to all phases of system development through the analysis of business requirements, business design, business development, client training, data conversion, testing and maintenance.
- Prepares charts, diagrams, and recommendations for business solutions while ensuring conformity with other business areas.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as described
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