IT Technical Analyst - End User Computing

Under general supervision supports IT technology solutions within end-user and hardware systems. Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Assists the development of design specifications and deliverables that support system enhancements. University degree in Computer Science or a related discipline plus generally three years of directly related experience and working technical IT experience in area(s) of specialty Demonstrated knowledge of personal computer hardware and Windows 11, including service branches and configuration Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) is required Proficiency in vulnerability management, including identification and remediation , is required Hands-on experience with Patch My PC is preferred Strong scripting and automation skills, with a focus on SCCM/MECM packaging Experience using Windows Package Manager (WinGet) is required Exposure to Lenovo hardware and ThinkVantage technologies is preferred Knowledge of Dell hardware and related PC software tools is an advantage Strong skills in software installation, configuration, and troubleshooting are essential Familiarity with Microsoft Intune is considered an advantage Experience with alternative operating systems such as iOS and Android is a plus Ability to clearly document configuration and installation procedures is required Practical experience configuring and supporting Windows security tools is required Working knowledge of ServiceNow, including the Vulnerability Response module, is an asset Experience with Tenable is a plus Assist with ULS s patching and vulnerability management processes for Windows workstations and servers Performing software review, as necessary, to determine software solutions based on user request Perform software distribution and packaging duties as necessary Document configuration and installation processes and details Perform system hardware/software troubleshooting as necessary Interface with users, other support staff, and service desk for escalated troubleshooting assistance Actively participate in strategy and planning sessions related to PC and end client activities Contribute to projects/activities that improve the end user experience M&A Integration and Device Strategy participation Performs other duties as directed Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.