TechnicalSupportSpecialist

Company Description AiMantra is a leading IT services and consultancy company that helps organizations succeed in the digital age through technology-driven solutions. The company specializes in turning complex IT challenges into strategic opportunities, offering tailored services that support growth and innovation. Experienced consultants partner closely with clients to provide strategic insights, seamless technology integration, and dependable ongoing support. AiMantras culture emphasizes innovation, collaboration, and continuous improvement, making it a strong environment for technical professionals who want to grow their skills and impact. Role Description This is a full-time, on-site Technical Support Specialist role based in Chandigarh. The Technical Support Specialist will handle day-to-day technical support requests, diagnose and troubleshoot hardware, software, and network issues, and guide customers through resolution steps. The role includes managing support tickets, documenting issues and solutions, and escalating complex problems to senior technical staff when needed. The specialist will provide clear, courteous communication to maintain high customer satisfaction, collaborate with internal teams to improve support processes, and contribute to knowledge base articles and technical documentation. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, resolve, and document issues efficiently.Candidates should possess solid Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and deliver a positive support experience.Candidates should possess robust Analytical Skills to interpret technical information, identify root causes, and recommend practical solutions.Basic understanding of operating systems, networks, and common business applications; experience with ticketing or helpdesk tools is beneficial.Effective verbal and written communication skills, with the ability to explain technical concepts in accessible language.Ability to work on-site in Chandigarh, manage multiple priorities, and collaborate within cross-functional teams.Relevant certification (such as CompTIA A+, Network+, or similar) or a diploma/degree in IT, Computer Science, or a related field is preferred. Company Description AiMantra is a leading IT services and consultancy company that helps organizations succeed in the digital age through technology-driven solutions. The company specializes in turning complex IT challenges into strategic opportunities, offering tailored services that support growth and innovation. Experienced consultants partner closely with clients to provide strategic insights, seamless technology integration, and dependable ongoing support. AiMantras culture emphasizes innovation, collaboration, and continuous improvement, making it a strong environment for technical professionals who want to grow their skills and impact. Role Description This is a full-time, on-site Technical Support Specialist role based in Chandigarh. The Technical Support Specialist will handle day-to-day technical support requests, diagnose and troubleshoot hardware, software, and network issues, and guide customers through resolution steps. The role includes managing support tickets, documenting issues and solutions, and escalating complex problems to senior technical staff when needed. The specialist will provide clear, courteous communication to maintain high customer satisfaction, collaborate with internal teams to improve support processes, and contribute to knowledge base articles and technical documentation. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, resolve, and document issues efficiently.Candidates should possess solid Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and deliver a positive support experience.Candidates should possess robust Analytical Skills to interpret technical information, identify root causes, and recommend practical solutions.Basic understanding of operating systems, networks, and common business applications; experience with ticketing or helpdesk tools is beneficial.Effective verbal and written communication skills, with the ability to explain technical concepts in accessible language.Ability to work on-site in Chandigarh, manage multiple priorities, and collaborate within cross-functional teams.Relevant certification (such as CompTIA A+, Network+, or similar) or a diploma/degree in IT, Computer Science, or a related field is preferred.