IT Technical Support Associate

Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve technical issues related to building materials and cement products. Collaborate with internal teams to resolve complex technical issues. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide recommendations for process improvements. Stay up-to-date with new technologies and industry trends. Job Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in technical support and troubleshooting. Strong knowledge of building materials and cement products. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Familiarity with CRM software and help desk tools. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.