Support Specialist

As a Support Specialist at UM6P - ASARI African Sustainable Agriculture Research Institute, based in Jaipur, your role involves responding to user inquiries, logging and tracking support tickets, and providing timely resolutions for technical and service-related issues. You will be responsible for diagnosing and troubleshooting hardware, software, and system problems, escalating complex issues when necessary, and documenting solutions and standard operating procedures. Collaboration with cross-functional teams, supporting the rollout of new tools and systems, and providing basic user training to improve adoption and satisfaction are also key aspects of your role. Additionally, you will monitor system performance, identify recurring issues, and recommend improvements to enhance service quality and efficiency. Your Key Responsibilities include: - Strong Technical Support and Troubleshooting skills, with experience resolving hardware, software, or application issues. - Proven Customer Support experience, including managing inquiries, resolving incidents, and maintaining a service-oriented mindset. - Effective Communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate with internal teams. - Solid Analytical Skills to diagnose root causes, interpret data or logs, and recommend practical solutions and process improvements. - Ability to prioritize and manage multiple tickets or tasks in a fast-paced environment while meeting response and resolution timelines. - Familiarity with ticketing systems, remote support tools, and standard office software suites. Qualifications required for this role: - Relevant diploma or degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. - Strong problem-solving mindset, attention to detail, and a commitment to continuous learning; experience in research or academic environments is an advantage. (Note: No additional details of the company were present in the provided Job Description) As a Support Specialist at UM6P - ASARI African Sustainable Agriculture Research Institute, based in Jaipur, your role involves responding to user inquiries, logging and tracking support tickets, and providing timely resolutions for technical and service-related issues. You will be responsible for diagnosing and troubleshooting hardware, software, and system problems, escalating complex issues when necessary, and documenting solutions and standard operating procedures. Collaboration with cross-functional teams, supporting the rollout of new tools and systems, and providing basic user training to improve adoption and satisfaction are also key aspects of your role. Additionally, you will monitor system performance, identify recurring issues, and recommend improvements to enhance service quality and efficiency. Your Key Responsibilities include: - Strong Technical Support and Troubleshooting skills, with experience resolving hardware, software, or application issues. - Proven Customer Support experience, including managing inquiries, resolving incidents, and maintaining a service-oriented mindset. - Effective Communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate with internal teams. - Solid Analytical Skills to diagnose root causes, interpret data or logs, and recommend practical solutions and process improvements. - Ability to prioritize and manage multiple tickets or tasks in a fast-paced environment while meeting response and resolution timelines. - Familiarity with ticketing systems, remote support tools, and standard office software suites. Qualifications required for this role: - Relevant diploma or degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. - Strong problem-solving mindset, attention to detail, and a commitment to continuous learning; experience in research or academic environments is an advantage. (Note: No additional details of the company were present in the provided Job Description)