Citrix NetScaler Engineer

Provide day to day Citrix NetScaler technology directions, support and application guidance for proper load balancing. Provide technology directions through monthly worldwide collaboration meetings. Install, Configure and Manage Citrix NetScaler. Troubleshoot and resolve escalated issues related to NetScaler. Handle incidents on case-by-case basis. Coordinate with OEM and vendor for any issue. Find out RCA of major issues. Team management. Responsible for upgrading firmware of NetScaler devices as per Citrix recommendation. Create NetScaler resource utilization report and share/discuss with team and management. Implement best practices. Monitor all NetScaler devices. Create/Amend/Edit/Delete Custom Configuration related to virtual server, certificate, Policy settings, etc. Configure EPA and device restriction policies. Handle incident cases based on ITIL process.