IT TECHNICAL SUPPORT

Company : Heckyl Technologies Experience : 2 to 3 Years Location : Mumbai Skill set : IT APPLICATION SUPPORT Jd We are seeking an for an IT Application Support position . This position is primarily focused on the support of applications to Client The role will have a high level of interaction with the Broking Clients and leading Banks. The candidate must have excellent communication skills, a broad knowledge of financial markets and trade lifecycles. The candidate should have good experience in database and application support, at an investment bank, investment advisor, Broaking Industries or associated software vendor and have with experience in front, middle, and back office systems. Position Requirements .Proactive with excellent communication skills; lively, friendly, sociable personality .Strong understanding of trading applications and underlying infrastructure .1-2 years of experience working with Broker, associated software vendors/ capital Market .Applications administration, and support experience .Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems .Experience in basic Unix commands and administration. Experience in writing basic SQL. .Experience in some scripting languages like shell and Powershell etc .Knowledge of basic Linux and Windows operating system administration .Knowledge of IBT (Internet based Trading) product integration in the Broking environment. .Responsible for the functional integration in application level to cater the business and regulatory needs .UAT (User Acceptance Testing) support including Planning strategy, IT/Technical Business analysis, analyzing Quality-of-service (non-functional) requirements .Perform the day-to-day tasks necessary to execute the responsibilities for the office including EOD and BOD process and to provide advice and assistance as required. .Experience and willing to work in 24z7 shifts Key Skill Experience in technical support teams 3+ years experience in an hands-on application support role Experienced in Problem and Incident Management Excellent interpersonal and communication skills Manage and Own the Problem Management Process co-ordinate with Clients for problem management activities Maintain application monitoring, performance and testing Provide input to administering and maintaining all production and internal environments Provide input to the implementation, backup and roll-back plans Maintain good working relationships with internal departments To examine potential areas for Service Improvement and raise proposals with the Service Manager Self-motivated and highly professional with ability to take ownership and responsibility Ability to multi-task, work under pressure A desire to learn and improve skills and knowledge Fast learner, energetic and enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Note – The optimal candidate will have a minimum of 2-3 years of experience