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About the role
Role Overview: As the IT Performance Analyst for Digital Products at Unilode, you will be responsible for monitoring, analyzing, and optimizing the performance of the company's digital solutions. Your role will involve ensuring data-driven decision-making, continuous improvements, and service excellence through reporting and performance insights. Key Responsibilities: - Monitor and analyze Digital Product Performance: - Track and report on key performance indicators (KPIs) for Unilode's digital solutions. - Identify trends, anomalies, and areas for improvement through performance analysis. - Work with technical teams to diagnose and resolve performance-related issues. - Monitor and maintain the health of the IoT data collection network. - Develop and Maintain Performance Dashboards: - Design and manage real-time dashboards for product and service performance tracking. - Ensure data accuracy and consistency across all reporting tools and platforms. - Provide actionable insights to stakeholders to enhance product efficiency. - Support Continuous Improvement Initiatives: - Recommend improvements to product design, infrastructure, and service delivery based on analysis. - Collaborate with IT and business teams to enhance system reliability and performance. - Assist in defining performance benchmarks and best practices for Unilode's digital products. Qualification Required: - Bachelor's degree in IT, Data Analytics, or a related field. - 3+ years of experience in IT performance analysis, reporting, or business intelligence. - Strong proficiency in data visualization tools (Power BI, Tableau, or similar). - Experience with SQL, data analysis, and KPI reporting. - Strong problem-solving skills and ability to translate data into actionable insights. Additional Company Details: This role requires a proactive approach to performance monitoring and issue resolution. The ability to manage multiple datasets, create meaningful reports, and support various stakeholders is essential. Flexibility may be required to accommodate urgent business needs and system monitoring. Please note that this overview provides a guide to the key expectations and contributions of the position at Unilode, aligning with the company's competencies and values. Role Overview: As the IT Performance Analyst for Digital Products at Unilode, you will be responsible for monitoring, analyzing, and optimizing the performance of the company's digital solutions. Your role will involve ensuring data-driven decision-making, continuous improvements, and service excellence through reporting and performance insights. Key Responsibilities: - Monitor and analyze Digital Product Performance: - Track and report on key performance indicators (KPIs) for Unilode's digital solutions. - Identify trends, anomalies, and areas for improvement through performance analysis. - Work with technical teams to diagnose and resolve performance-related issues. - Monitor and maintain the health of the IoT data collection network. - Develop and Maintain Performance Dashboards: - Design and manage real-time dashboards for product and service performance tracking. - Ensure data accuracy and consistency across all reporting tools and platforms. - Provide actionable insights to stakeholders to enhance product efficiency. - Support Continuous Improvement Initiatives: - Recommend improvements to product design, infrastructure, and service delivery based on analysis. - Collaborate with IT and business teams to enhance system reliability and performance. - Assist in defining performance benchmarks and best practices for Unilode's digital products. Qualification Required: - Bachelor's degree in IT, Data Analytics, or a related field. - 3+ years of experience in IT performance analysis, reporting, or business intelligence. - Strong proficiency in data visualization tools (Power BI, Tableau, or similar). - Experience with SQL, data analysis, and KPI reporting. - Strong problem-solving skills and ability to translate data into actionable insights. Additional Company Details: This role requires a proactive approach to performance monitoring and issue resolution. The ability to manage multiple datasets, create meaningful reports, and support various stakeholders is essential. Flexibility may be required to accommodate urgent business needs and system monitoring. Please note that this overview provides a guide to the key expectations and contributions of the position at Unilode, aligning with the company's competencies and values.