IT Support Services Lead (Infrastructure)

Formal Education & Certification

Bachelor's degree Computer Science or IT Engineering

Certifications in Business Administration, Project Management

Preferred Certifications

Microsoft Azure/M365 Certifications.

Nutanix Certifications.

ITIL Certification.

Security certifications (optional)

Compliance & Frameworks

ISO 27001.

Basic GDPR awareness.

ITIL framework.

Risk management practices

Experience:

10-15 years’ IT Infrastructure experience.

Nutanix HCI and virtualization expertise.

Active Directory, DNS, DHCP administration.

Microsoft 365 and Entra ID experience.

Intune and Group Policy management.

File Server and Storage experience.

Rubrik Backup and DR knowledge.

Patch management expertise.

Service desk leadership experience.

ITIL knowledge.

Strong troubleshooting skills.

Personal Attributes

Team-oriented, collaborative, and able to build cooperation across all levels of the organization.

Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines.

Demonstrates discretion, integrity, and professionalism in handling confidential information.

Strong relationship management, conflict resolution, and performance management skills.

Excellent communication and documentation skills; able to present technical concepts to non-technical audiences.

Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities

Work Conditions

Standard 40-hour work week; after-hours work may be required with supervisor’s approval.

Able to participate in training sessions, presentations, and meetings.

Some travel may be required to meet with clients, stakeholders, or off-site personnel.

Ability to sit for extended periods.

Manual dexterity to operate computers and related equipment.