Help Desk Associate

Job Description Help Desk Associate Job Summary We are looking for a customer-focused Help Desk Associate to provide technical and operational support to clients and employees. The candidate will be responsible for resolving queries, handling support requests, and ensuring smooth day-to-day assistance. Key Responsibilities Handle customer/client queries through calls, emails, and tickets Provide first-level technical and operational support Troubleshoot basic hardware, software, and system issues Escalate unresolved issues to the concerned department Maintain records of customer interactions and issue resolutions Coordinate with internal teams for quick issue resolution Ensure timely response and high customer satisfaction Assist users with system access, passwords, and software usage Prepare daily support reports and updates Required Skills Good communication and interpersonal skills Basic technical and troubleshooting knowledge Customer handling and problem-solving abilities Knowledge of MS Office and computer systems Ability to work in rotational shifts if required Teamwork and time management skills Qualification Graduate / Diploma in any discipline IT background preferred but not mandatory Experience Freshers & experienced candidates can apply Experience in customer support/help desk will be preferred. Job Description Help Desk Associate Job Summary We are looking for a customer-focused Help Desk Associate to provide technical and operational support to clients and employees. The candidate will be responsible for resolving queries, handling support requests, and ensuring smooth day-to-day assistance. Key Responsibilities Handle customer/client queries through calls, emails, and tickets Provide first-level technical and operational support Troubleshoot basic hardware, software, and system issues Escalate unresolved issues to the concerned department Maintain records of customer interactions and issue resolutions Coordinate with internal teams for quick issue resolution Ensure timely response and high customer satisfaction Assist users with system access, passwords, and software usage Prepare daily support reports and updates Required Skills Good communication and interpersonal skills Basic technical and troubleshooting knowledge Customer handling and problem-solving abilities Knowledge of MS Office and computer systems Ability to work in rotational shifts if required Teamwork and time management skills Qualification Graduate / Diploma in any discipline IT background preferred but not mandatory Experience Freshers & experienced candidates can apply Experience in customer support/help desk will be preferred.