Senior Manager, Quality Assurance & Testing

Senior Manager - Central Quality Location: Bengaluru, Karnataka Experience: 2-5 Years Department: Quality Assurance & Control Reporting To: Head of Quality / Product Manager About the Role We are looking for a hands-on Quality Control Engineer to anchor quality across our product lifecycle from supplier inputs to field performance. You will own process control, spec documentation, supplier audits, NPI quality gates, and field issue resolution as a central function bridging design, manufacturing, and supply chain teams. Key Responsibilities Process Control Define, monitor, and maintain Statistical Process Control (SPC) parameters for critical manufacturing operationsOwn and update Control Plans for all active product lines, including CTQ (Critical to Quality) characteristicsConduct periodic process audits on the shop floor and flag deviations with structured CAPA (Corrective and Preventive Action)Collaborate with production teams to embed quality checkpoints into assembly and testing stages Supplier Quality ControlConduct Incoming Quality Control (IQC) for raw materials and bought-out components against approved specsPerform supplier audits and maintain supplier scorecards for on-time quality complianceDrive PPAP (Production Part Approval Process) or equivalent first-article approvals for new or changed componentsRaise and track Supplier Corrective Action Reports (SCARs) and verify effectiveness of closures Specification & Ideal Spec Documentation Create and maintain Ideal Spec Sheets, tolerance documents, and inspection criteria for components and finished goodsStandardize Acceptance Quality Limits (AQL) sampling plans aligned with IS/BIS or applicable standardsMaintain a centralized spec repository and ensure version control across engineering change cyclesAuthor and update SOPs, Work Instructions, and quality checklists for inspection stations Field Issue Resolution Act as the QC anchor for field complaints and warranty returns triage, document, and drive root cause analysisUse structured tools such as 8D, Fishbone (Ishikawa), and 5-Why for failure investigation and reportingCoordinate with service, design, and production teams to close issues with verified corrective actionsTrack field failure rate trends and proactively flag systemic issues to product and engineering teams New Product Introduction (NPI) Participate in Design for Quality (DFQ) reviews during NPI stages provide quality risk assessmentsDefine and execute First Article Inspection (FAI) and pilot batch qualification protocolsEstablish quality benchmarks, test plans, and inspection checklists before production scale-upEnsure all NPI components and assemblies have approved specs and supplier qualifications before launch Qualifications & Skills Area Requirement Education - B.E./B.Tech in Mechanical, Electrical, or Industrial Engineering Experience - 3 years in a QC/QA role in a manufacturing environment Standards Knowledge - IS/BIS, ISO 9001, AQL sampling (IS 2500) Tools SPC, CAPA, 8D, FMEA, PPAP/FAI Software - MS Excel (data analysis), QMS tools, basic ERP/PLM familiarity Soft Skills- Cross-functional communication, structured problem-solving, documentation discipline What Sets a Strong Candidate Apart for Us Experience in electromechanical product quality (pumps, appliances, or similar assemblies)Exposure to multilevel BOM-based quality control component level through finished goodsAbility to write clear, copy-paste-ready spec and test documents independentlyDemonstrated ownership of at least one full NPI cycle from pilot to production KPIs for This Role Incoming rejection rate (%) by supplierField complaint closure time (days)NPI first-pass qualification success rateSupplier SCAR closure rate within target timelinesControl plan and spec documentation coverage (%) Senior Manager - Central Quality Location: Bengaluru, Karnataka Experience: 2-5 Years Department: Quality Assurance & Control Reporting To: Head of Quality / Product Manager About the Role We are looking for a hands-on Quality Control Engineer to anchor quality across our product lifecycle from supplier inputs to field performance. You will own process control, spec documentation, supplier audits, NPI quality gates, and field issue resolution as a central function bridging design, manufacturing, and supply chain teams. Key Responsibilities Process Control Define, monitor, and maintain Statistical Process Control (SPC) parameters for critical manufacturing operationsOwn and update Control Plans for all active product lines, including CTQ (Critical to Quality) characteristicsConduct periodic process audits on the shop floor and flag deviations with structured CAPA (Corrective and Preventive Action)Collaborate with production teams to embed quality checkpoints into assembly and testing stages Supplier Quality ControlConduct Incoming Quality Control (IQC) for raw materials and bought-out components against approved specsPerform supplier audits a