Architect II - Enterprise Solutions

Job Title: ServiceNow Architect (Enterprise / Platform Architect) Experience: 10+ Years Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities:

Define and own the end-to-end ServiceNow architecture and roadmap Design scalable solutions across:

ITOM (Discovery, Service Mapping, Event Management) CMDB (data model, governance, CSDM framework) CSM (Customer Service Management) ITAM (Software Asset Management & Hardware Asset Management)

Lead enterprise-wide implementations and platform transformations Establish CMDB strategy, data governance, and health metrics Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub Define and enforce development standards, best practices, and governance models Guide teams on ServiceNow data model, security, and performance optimization Collaborate with stakeholders, enterprise architects, and leadership teams Lead design workshops, solutioning sessions, and architecture reviews Oversee platform upgrades, releases, and risk mitigation strategies Mentor developers, BAs, and administrators Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards Evaluate new ServiceNow capabilities and drive adoption

Required Skills & Qualifications:

10+ years of overall IT experience with extensive ServiceNow expertise Proven experience as a ServiceNow Architect / Lead Strong expertise in:

ITOM (Discovery, Service Mapping, Event Management) CMDB architecture and governance CSM implementations ITAM (SAM Pro & HAM)

Deep understanding of CSDM (Common Service Data Model) Strong experience in integrations (REST, SOAP, IntegrationHub, MID Server) Proficiency in ServiceNow scripting (JavaScript, Glide APIs) Experience with Flow Designer and automation frameworks Strong knowledge of platform performance, scalability, and security Experience in large enterprise implementations and multi-instance environments Strong problem-solving and analytical skills

Preferred Qualifications

• ServiceNow certifications:

• CSA (Certified System Administrator) CAD (Certified Application Developer) CTA (Certified Technical Architect) – highly preferred CIS certifications (ITOM, CSM, ITAM)

• Knowledge of cloud platforms (AWS, Azure, GCP) Experience with DevOps, CI/CD pipelines Familiarity with enterprise architecture frameworks (TOGAF)

Skills

• software engineering,sdlc,api development,api integration,application deployment,

• software engineering,sdlc,api development,api integration,application deployment,