Azure Cloud Ops Engineer

What will you be responsible for? · Manage day-to-day Azure cloud operations across platform, product, and partner/customer environments. · Handle incidents, service requests, and changes within agreed SLA timelines using ServiceNow or equivalent ITSM processes. · Monitor Azure platform health using Azure Monitor, Log Analytics, dashboards, and ing mechanisms. · Troubleshoot infrastructure, resource availability, connectivity, and platform-level operational issues. · Perform Root Cause Analysis (RCA) for P1/P2 incidents and support preventive action tracking. · Ensure adherence to approved SOPs, cloud governance policies, security guardrails, and operational procedures. · Support platform stability, availability, and operational readiness for Azure-hosted services. · Coordinate with IAM, EUC, O365, SecOps, Product, Network, and ProvidenceGC stakeholders for issue resolution. · Contribute to automation opportunities to reduce manual operational effort and improve reliability. · Maintain operational documentation, runbooks, evidence, and knowledge articles as part of Run operations. What would your day look like? · Monitor Azure platform health, s, capacity, and operational dashboards. · Work on Incidents, Changes, Service Requests, and Problem tickets through ServiceNow or equivalent ITSM tool. · Troubleshoot Azure VM, App Service, Storage, private endpoint, DNS, and basic network connectivity issues. · Support Product teams for platform-related issues and approved infrastructure provisioning support. · Coordinate with internal teams, and Microsoft/vendor support where required. · Participate in incident bridges, escalation calls, RCA reviews, and operational governance meetings. · Review incident backlog, SLA adherence, recurring issues, and operational performance metrics. · Support patch compliance, monitoring improvements, documentation updates, and automation initiatives. Who are we looking for? · 5–10 years of experience in Cloud / Infrastructure Operations. · Strong hands-on experience in Microsoft Azure operations is mandatory. · Experience supporting production cloud environments and working in managed services / vendor delivery models. · Good understanding of Azure resources such as Virtual Machines, Storage Accounts, App Services, Key Vault, Resource Groups, and Subscriptions. · Operational knowledge of Azure Monitor, Log Analytics, s, dashboards, and basic KQL query usage. · Experience handling P1/P2 incidents, escalation management, RCA preparation, and preventive action tracking. · Working knowledge of Azure networking concepts such as VNet, AGW, Load Balancer , Subnet, NSG, UDR, Private Endpoint, DNS, and connectivity troubleshooting. · Knowledge of Windows Servers OS and Linux OS application troubleshooting. · Handson Infrastructure as Code (IaC) using Terraform and related tooling · Technical expertise including AKS, Kubernetes, Docker, CI/CD pipelines, APIs understanding. · Hands-on experience with ITSM tools such as ServiceNow for Incident, Change, Request, and Problem Management. · Basic scripting or automation exposure using PowerShell, Python, Azure CLI, or similar tools. · Strong communication, documentation, coordination, and stakeholder management skills. Good to Have · Experience working in multi-subscription or multi-tenant Azure environments. · Exposure to Azure Policy, tagging, governance, cost reporting, and operational compliance. · Basic awareness of Entra ID, RBAC, Conditional Access, and PIM from a cloud operations integration perspective. · Exposure to security tools such as Microsoft Defender, SIEM, CrowdStrike, Rapid7, or equivalent platforms. · Awareness of Cloudflare, Palo Alto / GlobalProtect, or similar cloud edge and secure access technologies. · Exposure to Infrastructure-as-Code or automation tools such as Terraform, Bicep, ARM templates, Azure Automation, or Logic Apps. Behavioral Skills · Strong ownership and accountability mindset. · Ability to operate in a fast-paced production support environment. · Good analytical and structured troubleshooting abilities. · Ability to coordinate with multiple teams and drive issues to closure. · Clear written and verbal communication skills. · Ability to create and follow SOPs, governance workflows, and escalation processes consistently. · Comfortable working in a global team and vendor-managed operating model.

Azure devops, cloud operations, Git hub, Terraform , IAC