EUC Support Engineer (Ahmedabad)

Role Description The EUC Operations Engineer is responsible for the day-to-day support and operational stability of the End User Computing estate. The role is focused on the resolution of incidents, fulfilment of service requests, and contribution to change activity under the direction of the Team Leader and Engineering team. This is primarily an operational role. The engineer is expected to manage their own queue, communicate clearly on progress, and escalate appropriately when issues exceed their technical remit. Whilst engineers are expected to contribute to change and improvement activity, the primary measure of success is the quality, timeliness, and consistency of operational delivery. Hands-on experience with Ivanti Application Control (formerly AppSense) is a core requirement of the role, alongside the ability to manage Intune-enrolled endpoints and support the Citrix workplace. Candidates must be able to administer application allow-listing, configure privilege management rules, and troubleshoot policy-related issues as part of routine operational delivery. Experience with application packaging is a strong advantage and will be given significant weight in selection. Key Responsibilities Operational Support Manage and resolve incidents and service requests across the EUC estate within agreed SLA targets, prioritising effectively and keeping end users informed throughout. Triage and diagnose issues across Citrix, Intune-managed endpoints, and Ivanti Application Control, escalating to Engineering where resolution requires change or design input. Monitor the operational queue, ensuring tickets are progressed actively and not left stale without updates or clear ownership. Contribute to major incident resolution by providing operational context, diagnostic detail, and coordinated support under the direction of the incident lead. Perform routine operational tasks including account and device management, application access requests, and group policy queries .