Lead I - Product Support

Role description UST Job Description - Application Support (Offshore Support Analyst) Role SummaryThe Offshore Support Analyst will handle day-to-day application support activities, monitor systems, and ensure timely issue resolution. Key Responsibilities Provide L1/L2 application support Monitor applications and system performance Log and resolve incidents using ticketing tools Perform troubleshooting and root cause analysis Support batch processing and data validation Participate in incident calls Maintain SOPs and documentation Ensure SLA adherence Required Skills & Experience 3-7 years in Application/Production Support Strong SQL knowledge Experience with ServiceNow/Jira/Remedy Knowledge of Unix/Linux or Windows Understanding of incident management Good communication skills LocationOffshore (India) Mumbai Nesco Office Skills application support,issue resolution,l2 application support,incident managment,application monitoring, About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process. Role description UST Job Description - Application Support (Offshore Support Analyst) Role SummaryThe Offshore Support Analyst will handle day-to-day application support activities, monitor systems, and ensure timely issue resolution. Key Responsibilities Provide L1/L2 application support Monitor applications and system performance Log and resolve incidents using ticketing tools Perform troubleshooting and root cause analysis Support batch processing and data validation Participate in incident calls Maintain SOPs and documentation Ensure SLA adherence Required Skills & Experience 3-7 years in Application/Production Support Strong SQL knowledge Experience with ServiceNow/Jira/Remedy Knowledge of Unix/Linux or Windows Understanding of incident management Good communication skills LocationOffshore (India) Mumbai Nesco Office Skills application support,issue resolution,l2 application support,incident managment,application monitoring, About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process.