Source description
About the role
Key Responsibilities
Act as L3 escalation point for complex production incidents related to Java microservices, Python services, and AI systems Perform root cause analysis (RCA) for critical system failures and recurring production issues Debug and resolve issues across distributed microservices , APIs, messaging systems, and databases Support and maintain Agentic AI workflows , including LLM-based agents, orchestration layers, and AI integrations Analyze application logs, metrics, and traces to proactively identify and mitigate performance and reliability issues Collaborate with DevOps and SRE teams to improve monitoring, ing, resiliency, and incident response Implement and deploy hotfixes, configuration changes, and performance improvements in production environments Work closely with development teams to drive problem remediation, permanent fixes, and production-readiness standards Document known issues, operational runbooks, and troubleshooting guidelines Participate in on-call rotations and support business-critical systems with strict SLAs
Required Skills & Qualifications
8+ years of experience in supporting and maintaining enterprise-scale applications Strong hands-on experience with Java , especially Spring Boot-based microservices Good proficiency in Python for troubleshooting services, automation, and operational tooling Solid understanding of microservices architecture , distributed systems, REST APIs, and asynchronous messaging Experience supporting Agentic AI or LLM-based systems , including:
Agent orchestration and execution flows Tool invocation, memory, and agent state handling Troubleshooting AI model integrations and inference-related issues
Strong experience with production debugging , log analysis, and performance tuning Familiarity with cloud environments (AWS, Azure, or GCP) and container platforms (Docker, Kubernetes) Knowledge of databases (SQL/NoSQL), caching, and data consistency issues Experience with monitoring and observability tools (APM, logging, tracing) Strong communication skills for incident management and stakeholder coordination
production support,microservices architecture,distributed systems,asynchronous messaging,
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