Lead I - Senior ServiceNow Developer CSM

As a Senior ServiceNow Developer specializing in Customer Service Management (CSM), your role will involve designing, developing, and implementing scalable solutions on the ServiceNow platform. You will work on customizing CSM applications such as Case Management, Customer Portal, Knowledge Management, and Service Catalog, as well as configuring ITSM modules like Incident, Problem, Change, and Request Management. Your responsibilities will also include developing scripts using JavaScript, Glide APIs, and ServiceNow best practices, managing integrations using REST/SOAP APIs, IntegrationHub, and MID Server, creating workflows, business rules, UI policies, and client scripts, and implementing automation to enhance customer service processes. Key Responsibilities: - Design, develop, and implement solutions focusing on the CSM module - Customize CSM applications and enhance ITSM modules - Develop and maintain scripts using JavaScript and ServiceNow best practices - Build and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Server - Create and manage workflows, business rules, UI policies, and client scripts - Implement automation to improve customer service processes - Work with stakeholders to gather requirements and translate them into technical solutions - Ensure data quality, security, and platform performance - Participate in code reviews and maintain development standards - Provide production support, troubleshooting, and enhancements Qualifications Required: - 5+ years of hands-on experience in ServiceNow development - Strong expertise in Customer Service Management (CSM) and ITSM processes - Proficiency in JavaScript and ServiceNow scripting - Experience in building integrations using REST/SOAP, IntegrationHub, and MID Server - Hands-on experience with Flow Designer and workflow automation - Knowledge of ServiceNow data model and CMDB - Strong problem-solving and debugging skills - Experience working in Agile/Scrum environments In addition to the above, the company prefers candidates with ServiceNow certifications (CSA, CAD, CIS-CSM), experience with Service Portal / UI Builder, familiarity with Performance Analytics and reporting, knowledge of the ITIL framework, and experience in large-scale or enterprise implementations. As a Senior ServiceNow Developer specializing in Customer Service Management (CSM), your role will involve designing, developing, and implementing scalable solutions on the ServiceNow platform. You will work on customizing CSM applications such as Case Management, Customer Portal, Knowledge Management, and Service Catalog, as well as configuring ITSM modules like Incident, Problem, Change, and Request Management. Your responsibilities will also include developing scripts using JavaScript, Glide APIs, and ServiceNow best practices, managing integrations using REST/SOAP APIs, IntegrationHub, and MID Server, creating workflows, business rules, UI policies, and client scripts, and implementing automation to enhance customer service processes. Key Responsibilities: - Design, develop, and implement solutions focusing on the CSM module - Customize CSM applications and enhance ITSM modules - Develop and maintain scripts using JavaScript and ServiceNow best practices - Build and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Server - Create and manage workflows, business rules, UI policies, and client scripts - Implement automation to improve customer service processes - Work with stakeholders to gather requirements and translate them into technical solutions - Ensure data quality, security, and platform performance - Participate in code reviews and maintain development standards - Provide production support, troubleshooting, and enhancements Qualifications Required: - 5+ years of hands-on experience in ServiceNow development - Strong expertise in Customer Service Management (CSM) and ITSM processes - Proficiency in JavaScript and ServiceNow scripting - Experience in building integrations using REST/SOAP, IntegrationHub, and MID Server - Hands-on experience with Flow Designer and workflow automation - Knowledge of ServiceNow data model and CMDB - Strong problem-solving and debugging skills - Experience working in Agile/Scrum environments In addition to the above, the company prefers candidates with ServiceNow certifications (CSA, CAD, CIS-CSM), experience with Service Portal / UI Builder, familiarity with Performance Analytics and reporting, knowledge of the ITIL framework, and experience in large-scale or enterprise implementations.