Source description
About the role
- 4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral). - 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting. - CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills. - Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis. - Ability to provide L3 application support and openness to learn new domains and technologies. - Strong communication, problem-solving, and cross-functional collaboration skills
Aws Service, Amazon Connect, Contact Flow, CI/CD,
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