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About the role
- 4 7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral). - 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting. - CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills. - Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis. - Ability to provide L3 application support and openness to learn new domains and technologies. - Strong communication, problem-solving, and cross-functional collaboration skills Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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