Lead I - Software Engineering (Service Now) (Hyderabad)

Role description Job Title: Senior ServiceNow Developer ITOM & CMDB Experience: 5-7 Years Employment Type: Full-TimeJob Summary:We are looking for a highly skilled Senior ServiceNow Developer with 7+ years of experience, specializing in IT Operations Management (ITOM) and CMDB. The ideal candidate will have strong expertise in implementing discovery solutions, maintaining CMDB health, and integrating ServiceNow with enterprise systems, along with solid experience in ITSM and scripting.Key Responsibilities: - Design and implement ServiceNow solutions with a focus on ITOM modules (Discovery, Service Mapping, Event Management, Orchestration) - Develop, manage, and maintain CMDB architecture, ensuring data accuracy, completeness, and compliance - Configure and optimize ServiceNow Discovery and Service Mapping for infrastructure visibility - Implement and enhance ITSM modules (Incident, Problem, Change, Request) - Develop scripts using JavaScript, Glide APIs, Business Rules, Script Includes, and Client Scripts - Build and manage integrations using REST/SOAP APIs, MID Server, and IntegrationHub - Create and maintain workflows and Flow Designer automations - Monitor CMDB health using best practices (CSDM framework, data governance, reconciliation rules) - Troubleshoot performance issues and optimize platform efficiency - Collaborate with infrastructure and application teams for accurate service mapping - Participate in code reviews and ensure adherence to development standards - Provide production support and continuous improvement Required Skills & Qualifications: - 5-7 years of hands-on experience in ServiceNow development - Strong expertise in: - ITOM (Discovery, Service Mapping, Event Management) - CMDB design, implementation, and governance - Good experience in ITSM modules - Proficiency in JavaScript and ServiceNow scripting - Experience with MID Server setup, configuration, and troubleshooting - Hands-on experience with integrations (REST, SOAP, IntegrationHub) - Robust understanding of CMDB data models and CSDM framework - Experience in Flow Designer and workflow automation - Strong analytical and problem-solving skills - Experience working in Agile/Scrum teams Preferred Qualifications: - ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-Discovery or CIS-Service Mapping) - Experience with Performance Analytics and reporting - Knowledge of ITIL processes - Exposure to cloud discovery (AWS, Azure, GCP) - Experience in large-scale enterprise implementations Skills servicenow,cmdb,servicenow scripting,change management, About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process. Role description Job Title: Senior ServiceNow Developer ITOM & CMDB Experience: 5-7 Years Employment Type: Full-TimeJob Summary:We are looking for a highly skilled Senior ServiceNow Developer with 7+ years of experience, specializing in IT Operations Management (ITOM) and CMDB. The ideal candidate will have strong expertise in implementing discovery solutions, maintaining CMDB health, and integrating ServiceNow with enterprise systems, along with solid experience in ITSM and scripting.Key Responsibilities: - Design and implement ServiceNow solutions with a focus on ITOM modules (Discovery, Service Mapping, Event Management, Orchestration) - Develop, manage, and maintain CMDB architecture, ensuring data accuracy, completeness, and compliance - Configure and optimize ServiceNow Discovery and Service Mapping for infrastructure visibility - Implement and enhance ITSM modules (Incident, Problem, Change, Request) - Develop scripts using JavaScript, Glide APIs, Business Rules, Script Includes, and Client Scripts - Build and manage integrations using REST/SOAP APIs, MID Server, and IntegrationHub - Create and maintain workflows and Flow Designer automations - Monitor CMDB health using best practices (CSDM framework, data governance, reconciliation rules) - Troubleshoot performance issues and optimize platform efficiency - Collaborate with infrastructure and application teams for accurate service mapping - Participate in code reviews and ensure adherence to development standards - Provide production support and continuous improvement Required Skills & Qualifications: - 5-7 years of hands-on experience in ServiceNow development - Strong expertise in: - ITOM (Discovery, Service Mapping, Event Management) - CMDB design, implementation, and governance - Good experience in ITSM modules - Proficiency in JavaScript and ServiceN