Senior Salesforce Developer

UST is seeking an experienced Senior Salesforce Developer to lead the design, development, and delivery of complex Salesforce solutions. This role requires deep expertise in omni-channel integrations (including Enhanced Chat), strong problem-solving skills, and the ability to think critically and act proactively. The ideal candidate can work independently with minimal supervision, take ownership of initiatives, and provide technical leadership to drive high-quality, scalable solutions across the organization.

Key Responsibilities

Design and develop advanced, scalable Salesforce solutions Implement omni-channel integrations (e.g., Enhanced Chat, Service Cloud omnichannel routing, external systems) Translate complex business requirements into technical designs and actionable solutions Serve as a technical SME for Salesforce development and integration best practices Identify, troubleshoot, and resolve complex system issues efficiently Drive performance, scalability, and system optimization initiatives Collaborate with stakeholders, architects, and cross-functional teams to ensure alignment and delivery Proactively identify opportunities for process improvements and automation

Required Skills

6+ years of hands-on Salesforce development experience Strong expertise in Apex, Lightning Web Components (LWC), and integrations Proven experience with omni-channel capabilities such as Enhanced Chat and real-time customer engagement solutions Deep understanding of Salesforce architecture, design patterns, and best practices Demonstrated ability to solve complex technical challenges and think critically Highly proactive, self-driven, and able to work independently with minimal oversight Strong leadership skills with experience mentoring or leading developers Excellent communication skills with the ability to engage both technical and non-technical stakeholders

Preferred Qualifications

• Salesforce certifications (Platform Developer II, Application Architect, or System Architect preferred) Experience with Service Cloud, Omni-Channel routing, and customer service technologies Familiarity with APIs (REST/SOAP), middleware platforms, and event-driven architecture Experience working in Agile/Scrum environments

• salesforce,service cloud,omnichannel,lightning web components,