Technical Support Executive (Software Support Retail & F&B Solutions)

Technical Support Executive (Software Support Retail & F&B Solutions) Location: Chennai, Tamil Nadu (On-site) Experience: 13 years (Freshers with strong technical aptitude may also apply) Compensation: Based on skills and experience About Us Uth Software is a fast-growing technology company in Chennai, building POS, ERP, and AI-powered software for industries like retail, food & beverage, restaurants, cafs, bakeries, salons, laundries, and gyms. We are looking for Technical Support Executives who will play a key role in supporting our clients, ensuring smooth operations of our software products, and acting as the first point of contact for technical assistance. Role Overview As a Technical Support Executive, you will provide software support, troubleshooting, and training to customers in the Retail and F&B business verticals. You will help resolve issues related to billing, inventory, POS, ERP modules, and ensure our clients get the best out of our solutions. Key Responsibilities Provide first-level software support to clients (onsite and remote). Troubleshoot technical issues related to POS, ERP, and billing systems. Guide customers in day-to-day operations (retail billing, restaurant orders, inventory, accounts, etc.). Assist in software installation, configuration, and updates. Train end-users on system features and workflows. Coordinate with development teams to escalate and resolve complex issues. Maintain support documentation, FAQs, and training materials. Ensure customer satisfaction through timely and effective support. Required Skills Basic understanding of software applications, databases, and operating systems. Knowledge of retail or restaurant business operations (billing, orders, stock, reports) is a plus. Strong problem-solving and troubleshooting skills. Good communication skills in English and Tamil Ability to handle clients patiently and professionally. Good to Have Prior experience in software support / technical support. Exposure to POS, ERP, or billing systems is an added advantage. SQL basics (running queries, checking data). Familiarity with cloud-based applications and remote support tools. Why Join Us Be part of a growing product company in retail & F&B tech Gain hands-on experience in POS, ERP, and AI-powered platforms Opportunity to learn and grow into advanced technical or product roles Work closely with real businesses (supermarkets, restaurants, bakeries, salons, etc.) Preference Immediate joiners Candidates from Tamil Nadu or willing to relocate to Chennai How to Apply Send your resume to asokraaja@uthsoftware.com / puvithra@uthsoftware.com / karthik@uthsoftware.com Subject line: Application Technical Support Executive Join us to support and grow the next generation of intelligent Retail and F&B software solutions. Job Type: Full-time Compensation: 15,000.00 - 18,000.00 per month Work Location: In person .