Senior IT Executive

We are seeking a skilled and proactive Senior Executive IT to ensure smooth IT operations, incident management, and end-user support across the organization. The role involves handling desktop/laptop support, software and OS administration, LAN/Wi-Fi troubleshooting, and maintaining IT assets. The ideal candidate will work closely with cross-functional teams to resolve technical issues within defined SLAs and ensure the seamless functioning of IT infrastructure. Key Responsibilities: Incident Management: Log, prioritize, and resolve desktop/laptop service requests and incidents within defined SLAs. Escalate unresolved hardware or software issues to 2nd/3rd-level support teams. Hardware Support: Install, configure, and maintain desktops, laptops, monitors, printers, and scanners. Perform hardware diagnostics, identify faulty components, and arrange replacements or repairs. Software & OS Administration: Install, configure, upgrade, and patch Windows OS and standard applications (Office 365, antivirus, SAP GUI, etc). Manage user profiles, local group policies, and execute data backup/restoration processes. Network & Connectivity: Troubleshoot LAN/Wi-Fi connectivity issues and ensure secure VPN access for on-site users. Coordinate with the network team for switch/router and related infrastructure issues. Asset Management: Maintain and update hardware inventory and software license records. Ensure compliance with IT asset lifecycle management practices. Key Skills & Requirements: Graduate in Computer Science / IT / Electronics or relevant technical field. 3 to 4 years of experience in IT support, desktop/laptop administration, and incident management. Proficiency in Windows OS administration, Office 365, and standard enterprise software. Hands-on experience in troubleshooting hardware components and LAN/Wi-Fi connectivity. Basic understanding of network protocols (TCP/IP, DNS, DHCP) and VPN technologies. Strong knowledge of IT asset management and license tracking. Excellent problem-solving, coordination, and documentation skills. Ability to work under pressure and meet SLA-based resolutions.