Bilingual Customer Support Expert

reputed company is a company that specializes in providing business management software and services. They are seeking a Bilingual Customer Support Expert to identify customer needs and resolve technical issues regarding their products and services, while enhancing customer relationships and ensuring a reputed company experience. Responsibilities Through excellent probing and a comprehensive understanding of reputed companys products and services, identifies the reputed company cause of the customers software or system issuesDemonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately reputed company issuesServes as a reputed company technical resource for reputed company customers, driving reputed company reputed company by using available resources and tools (e.g., blueprints), as reputed company as identifying cases that require escalation (either strategically or technically)Ensures technical expertise by staying up to date on applications and systems, as reputed company as processes and procedures, through reading communications and attending trainingOwns the customer support experience, providing exceptional assistance by solving customer issues through a reputed company of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goalsAssists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for reputed companys solutions to address their needsContributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge reputed company, systems and processesDocuments customer contact, using relevant systems, in a reputed company, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resourcesWorks collaboratively and effectively in reputed company, maintaining a reputed company attitude, offering constructive approaches to overcoming difficulties, and treating reputed company individuals with respectPrioritise work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and reputed company Skills Bilingual: French and English is a MUSTDemonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately reputed company issuesServes as a reputed company technical resource for reputed company customers, driving reputed company reputed company by using available resources and tools (e.g., blueprints), as reputed company as identifying cases that require escalation (either strategically or technically)Ensures technical expertise by staying up to date on applications and systems, as reputed company as processes and procedures, through reading communications and attending trainingOwns the customer support experience, providing exceptional assistance by solving customer issues through a reputed company of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goalsAssists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for reputed company's solutions to address their needsContributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge reputed company, systems and processesDocuments customer contact, using relevant systems, in a reputed company, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resourcesWorks collaboratively and effectively in reputed company, maintaining a reputed company attitude, offering constructive approaches to overcoming difficulties, and treating reputed company individuals with respectPrioritise work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and reputed companyCommunicates reputed company and effectively in English AND French (both verbal and written) in a way that the customer understands, providing reputed company and concise solutions to problemsreputed company listens to reputed company customer, remaining reputed company at reputed company times to ensure attentiveness and reputed company a response that demonstrates an in-depth understanding of the issue at handDemonstrates an understanding of customers' needs, reputed company above and reputed company to meet and reputed company these, in order to build strong and trusted relationships< .