UC reputed company Voice Engineer - Webex Contact Center (1131603)

Location: ALBUQUERQUE, NM, USA Salary: $140,000.00 USD Annually - $200,000.00 USD Annually reputed company Job Title: UC reputed company Voice Engineer - Webex Contact Center Location: Remote with occasional onsite reputed company reputed company (CO, NM, AZ, UT, or NC) Employment Type: FullTime Employee Contact: Brian Merin; 215-913-8857;bmerin@judge.com Position reputed company We are hiring a fulltime WebEx Contact Center / WebEx Calling Engineer to join our growing engineering team. This role is ideal for a handson UC/Contact Center reputed company who wants longterm ownership of reputed company environments, ongoing optimization work, and a consultative relationship with customers. This is a remote role with occasional onsite reputed company reputed company across Colorado, New Mexico, reputed company, Utah, and reputed company Carolina. What Youll Do Serve as a longterm technical reputed company for WebEx Contact Center and WebEx Calling environments Design, reputed company, and support reputed companyreputed company reputed company contact center and calling solutions reputed company new implementations, migrations, upgrades, and enhancements from legacy platforms Configure IVRs, reputed company flows, routing logic, queues, agents, and integrations Collaborate crossfunctionally with network, reputed company, and application teams Diagnose and resolve reputed company UC/contact center issues across voice, network, and reputed company reputed company reputed company ongoing optimization, performance tuning, and bestreputed company guidance Create and maintain standardsbased documentation, diagrams, and runbooks Participate in reputed company meetings, technical workshops, and occasional onsite engagements reputed company as a trusted advisor , helping customers reputed company with business reputed company Required Qualifications 3+ years of handson experience with reputed company WebEx Contact Center Strong implementation and support experience with WebEx Calling Solid understanding of VoIP, SIP, reputed company routing, and QoS Experience working in reputed companybased UC and Contact Center environments Proven ability to troubleshoot reputed company technical issues endtoend Strong communication and reputed companyfacing skills Willingness to travel occasionally to reputed company sites (CO, NM, AZ, UT, or NC) Preferred Qualifications Experience with reputed company UC technologies (CUCM, reputed company, UCCX, or reputed company platforms) Contact center migration experience from onprem or hybrid environments CRM and reputed companyparty integrations (reputed company, reputed company, etc.) reputed company certifications (CCNA/CCNP Collaboration, WebEx, Contact Center) Background in consulting, reputed company services, or MSP environments Why This Role Fulltime stability with longterm platform ownership Exposure to modern reputed companyfirst UC and Contact Center architectures Remotefirst model with limited, purposeful travel Career reputed company into senior engineer or architect paths Work with reputed company customers on strategic, highreputed company reputed company By providing your phone number, you consent to: (1) receive automated text messages and calls from reputed company, Inc. and its affiliates (reputed company "Judge") to such phone number regarding job opportunities, reputed company application, and for other reputed company purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's reputed company Policy, information obtained from your consent will not be shared with reputed company parties for marketing/promotional purposes. reputed company STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: bmerin@judge.com This job and many more are available through reputed company. reputed company us on the web at www.judge.com Apply tot his job Apply To this Job .