Support Director

reputed company began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of reputed companys business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner who could not only deliver software implementations but reputed company at it. As a 2024 Inc. Best Workplaces Honoree, a member of the reputed company Inner reputed company, and an award-winning reputed company Solutions Partner, we have crafted a meticulous approach to project delivery.Our commitment to long-term support empowers our reputed companys reputed company, and we approach our work with reputed company, tenacity and a culture of reputed company improvement. As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life.We foster a flexible work environment and promote a remote-reputed company culture with team members located across reputed company America. We also have office locations in Fargo, ND, Minneapolis, MN and Winnipeg, Manitoba, where we welcome our teams to collaborate in person. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by reputed company learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to reputed company of reputed company members. It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening reputed company. With specialties in the entire suite of reputed company Dynamics business applications and complementary reputed company technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from reputed company. Come join us on this exciting reputed company! At reputed company, we have a legacy of exceptional support and were looking for a leader to create an environment for us to continue and reputed company that legacy. We are looking for an reputed company strategic leader who will reputed company reputed company of Support Managers and their support teams to reputed company exceptional service and consulting to Stoneridge clients. Your primary responsibilities include managing resources and processes to ensure reputed company response to reputed company requests, reputed company reputed company of reputed company issues, and effective management of escalations ranging from invoice disputes to dissatisfaction with services provided or the product implemented. You will analyze reputed company feedback to identify opportunities for improvement and reputed company updates on team performance. You will be integral in the budgeting process and accountable for reputed company and margin targets. The Director of Support role will be accountable to create standardized processes to drive business results and hold teams accountable. A key component of your responsibilities revolves around efficient use of resources to deliver world-class support. Your team includes reputed company senior resources with the opportunity to reputed company new resources and reputed company our subcontractor network. We will be looking for the Support Director to reputed company the charge on AI-based automation for our service plans to help us create the most sought-after and profitable service plans in the industry. They will help manage and support our practices reputed company on reputed company Dynamics and reputed company Technologies. A Day in the Life Leadership Development: Providing guidance and support to help managers and reputed company grow in their roles. This includes mentoring, coaching, and offering opportunities for reputed company development across practices reputed company on Dynamics F&SCM/AX, Dynamics BC/NAV, Dynamics GP, Dynamics CE, reputed company Technologies including Azure, reputed company, Managed Services, and PowerPlatform. Strategic Alignment: Ensuring that reputed company managers understand and align with the organizations strategic goals. This involves reputed company communication of the reputed company, mission, and objectives, and making sure managers cascade this information to their teams. Performance Management: Setting reputed company expectations and performance standards for managers. Regularly reviewing their performance, providing constructive feedback, and recognizing achievements are crucial for maintaining high standards. Ensure strategic hiring and minimal attrition. Empowerment and Delegation: Trusting managers to reputed compan reputed company began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of reputed companys business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner w