Desktop Support Engineer- Intern

VGL India Jaipur khushboo.rathore@vaibhavglobal.com Posted : 5 days ago About VGL Group Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India. Multi-Channel Presence VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms: Shop LC (USA) Live broadcasts to 60M+ homes with a strong e-commerce presence. TJC, UK Reaches 27M+ homes through TV and digital platforms. Shop LC Germany Broadcasts to 40M+ homes, expanding VGLs European market presence. Ideal World (UK) Acquired in 2023, a leading UK teleshopping & digital sales platform. Mindful Souls Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products. Social Impact & ESG Initiatives Your Purchase Feeds VGLs flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK. Employee Volunteering Encourages employees to donate two hours monthly for charitable activities. Sustainability Commitment Focused on renewable energy, waste reduction, and green initiatives. IGBC Award Winner Recognized for excellence in green built environments at its Jaipur SEZ unit. Assigned a Combined ESG Rating 72 (Strong) from ICRA ESG Ratings Limited Talent & Culture Humanocracy & Micro-Enterprises VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership. Talent Density & Meritocracy Prioritizing high-performance teams, rewarding talent, and a culture of excellence. GPTW Certified Recognized as a Great Place to Work across India, the US, the UK, and China. Recognition & Achievements Top Exporter Award Honored by GJEPC for being Indias largest exporter of silver and colored gemstones. Operational Excellence A strong track record in value-driven retail and customer-centric growth. Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals. Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures. Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business. Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements. User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions. Documentation: Keep detailed records of all hardware configurations, repairs, and updates. Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points. Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts. Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats. System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features. User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup. Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps. Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime. Qualifications: Bachelors degree & Information Technology, or a related field. Certifications CCNA/MCSA/ Hardware A+ /Networking Certification Proven experience in network support, with a solid understanding of network infrastructure and protocols. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills, both written and verbal Job Overview Compensation 14,000 Monthly Level 0 Location Jaipur Experience 0-6 months Years Qualification Bachelors degree & Information Technology, or a related field. Work Mode: Onsite Job Type: Internship .