Amazon Connect Developer

We’re hiring a 5+ years of IT experience candidate with AWS cloud development and proven experience with Amazon Connect implementations. • Design and implement Amazon Connect contact center solutions, including call flows, routing, and integrations Develop. • Manage serverless applications using AWS Lambda (Python) Build and maintain conversational AI solutions using Amazon Lex (chatbots and IVR bots) • Integrate Amazon Connect with CRM, ERP, and third-party enterprise systems Develop APIs and backend services using Python (Flask/FastAPI) • Design and optimize end-to-end call/interaction workflows (voice, chat, omnichannel) • Implement event-driven architectures using AWS services (Lambda, SNS, SQS, Step Functions) • Ensure high availability, scalability, and performance optimization of cloud solutions • Collaborate with business stakeholders to translate requirements into technical designs Implement monitoring, logging, and alerting (CloudWatch, X-Ray) • Follow best practices for security, compliance, and cost optimization on AWS Provide technical leadership and mentoring to junior developers. • Extensive experience with AWS Lambda (Serverless architecture) Expertise in Amazon Lex (chatbots / conversational AI) • AWS & Cloud Deep knowledge of AWS ecosystem: API Gateway DynamoDB / RDS S3 CloudWatch Step Functions • Strong understanding of event-driven and microservices architectures. • Integration & Development Experience in REST API development and integration • Experience integrating with enterprise applications (Salesforce, SAP, etc.) • Familiarity with Webhooks, middleware, and messaging systems. Additional Skills (Good to Have) • Experience with Voice/Telephony systems (IVR, VoIP) • Knowledge of Contact Center best practices • Exposure to AI/ML-based conversational design • Experience with CI/CD pipelines (AWS CodePipeline, Jenkins, GitHub Actions) • Familiarity with Infrastructure as Code (Terraform, CloudFormation)