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Support Task ListTask Scope Administration? User and password control ? Check and maintain access control ? Routine connection tests Change Configuration ManagementNetworking configuration ? Port configurations ? IP configuration ? VLAN configuration ? VPN (as applicable) ? Multicast (as applicable) ? MPLS (as applicable) ? DHCP/PPP/ Firewall/ NAT Advanced Configuration (as applicable) ? Logical Router / Instance ? Routing Table ? HSRP ? QoS / ToS ? Load Balancing ? Round robin, Least connections, Least response, etc. ? Content Switching ? URL based or Rule based ? Compression enabling ? Basic or App Xtreme ? TCP Offloading for Web protocols ? Server Offloading ? Security Profile Configuration ? SSL VPN?s ? Configuration of licenses Incident/Fault Management? Response to alerts generated by systems or problems reported by customer ? Troubleshooting, root cause analysis and identification of problem areas ? Escalation of hardware problems to the hardware vendor/Customer ? Resolution of problems through configuration changes/ re-installations / replacements Hardware Support? Monitor basic hardware and VPN resources through the tool ? Escalate hardware failures to hardware OEM vendors / Customer ? Assist the hardware vendor to identify the problem area Performance Management? Monitor performance parameters (details of monitored parameters available in the Infrastructure Monitor spec sheet) ? Respond to performance degradation ? Conduct troubleshooting, root cause analysis and identify the bottlenecks ? Suggest de-bottlenecking solutions. Operations Support? Taking configuration backups ? Cleaning of system log ? Restoration of configuration when required ? Trouble ticket logging, update and closure Other tasks? Upgrades and Updates of devices ? Network-related issues ? Quarterly audit of Firewall rules and remediation ? Quarterly review of configurations of Network / Security devices. ? Hardening of Network / Security devices. ? Remediation of VA assessment of Network devices ? Monitoring antivirus, network and security devices. ? AV Policy / Force Point Proxy Configuration.? ? Managing DNS, NTP Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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