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About the role
Working knowledge of Oracle Cloud (OCI) and/or other cloud services Hands on experience & experience of Dockers & Kubernetes is necessary. Working knowledge & experience of Oracle Cloud (OCI) and/or other cloud services Working knowledge & experience of Oracle Database administration and maintenance Customer onboarding, provisioning, Go-Live readiness Basic knowledge of Gitlab CI-CD and Git tools are mandatory. Working knowledge of Linux System Admin Automation & scripting skills, terraform, python, shell Should be well conversant with SaaS services and products Should work closely with Cloud Engineering and Product engineering teams Basic Networking knowledge and experience in using Load Balancer tools Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc. Essential Job Functions: SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the glob Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets. Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests. Analyst will work, monitor the progress and also work with the partner teams and customer support teams. He/She will need to join the customer calls, project and Operations call Experience Required: Minimum 3+ years of Cloud and customer production support experience. Qualifications: Education Qualification & Certifications: • B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering. • Graduates/Post-Graduates from any Computer Engineering • Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.
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