Senior Veeam Backup For Linux Engineer (Maharashtra)

Veeam the 1 global market leader in data resilience believes businesses should control all their data whenever and wherever they need it Veeam provides data resilience through data backup data recovery data portability data security and data intelligence Based in Seattle Veeam protects over 550 000 customers worldwide who trust Veeam to keep their businesses running Join us as we move forward together growing learning and making a real impact for some of the world s biggest brands The future of data resilience is here - go fearlessly forward with us About the Role Technical Customer Support is our customers hotline This department has revolutionized the way we think about technical support They face the challenging reality of one-on-one support and leave our customers with a positive impression providing invaluable feedback to developers and testers What You ll Do Performing troubleshooting and analysis including log file investigation Acting as a technical focal point in relationships to fellow IT Professionals Taking ownership of the customer problem or issue from the beginning of a support case through resolution troubleshooting on our end in Veeam as well as in 3rd party components from Microsoft and Vmware checking if the issue is known or unknown if it s a defect if it s caused by misconfiguration correcting it as break fix scenario and educating the customer by explaining for the process and interaction works Documenting of all customer interactions accurately and within SLA in our CRM tool What You ll Bring Fluent English reading writing speaking System administration skills Strong TCP IP knowledge Strong knowledge of Linux-based OS booting initialization systems package management kernel modules management process management OS monitoring storage management filesystems networking tools Experience in installing configuring and maintaining services on Linux-based OS Familiarity with Oracle database concepts 11g 12c and 18c Windows and Linux implementations Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery Familiarity with Oracle RAC Real Application Cluster concepts Familiarity with SAP HANA database concepts Familiarity with the fundamentals of scripting languages bash Python Familiarity with security concepts firewalls access control SELinux AppArmor Analytical and problem-solving skills Ability to quickly learn understand and explain technical information Ability and desire to take ownership of client issues through resolution Excellent time management skills Ability to work in a fast-paced environment Bonus Skills Familiarity with Nutanix AHV hypervisor and related technologies Prism interface REST API explorer aCLI nCLI ADFS concepts KVM technology NCC Experience with VMware Hyper-V Experience with UNIX BSD AIX Solaris HP-UX What You ll Get 18 paid vacation days plus 3 global VeeaMe Days for self-care and 24 volunteer hours annually Private medical coverage for you and up to four dependents Life accident and disability insurance with enhanced coverage Wellbeing allowance for physical and mental wellness Free confidential counselling and coaching via Employee Assistance Programme EAP Meal fuel and transportation benefits based on work arrangement Daycare reimbursement and safe cab facility for eligible employees Qualified training and education including courses and workshops internal meetups and unlimited access to our online learning platforms LinkedIn Learning Athena O Reilly and mentoring through our MentorLab program LI-SK1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race color religion gender age national origin citizenship disability veteran status or any other classification protected by federal state or local law All your information will be kept confidential Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice The Privacy Notice sets out the basis on which the personal data collected from you or that you provide to us will be processed by us in connection with our recruitment processes By applying for this position you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice By submitting your application you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge Any misrepresentation omission or falsification of information may result in disqualification from consideration for employment or if discovered after employment begins termination of employment .