System Administrator

Tech Savvy. Ability and eagerness to learn new technology/software. Key Responsibilities Karbon Administration (Primary Workflow System) - Maintain and roll forward recurring tasks in Karbon. - Ensure task assignments, due dates, staff roles, and client records are accurately maintained. - Track task completion and support data consistency for reporting inputs. - Stay on top of template modification requests - Create, modify, and disable user accounts in Active Directory / Azure AD under guidance. - Perform password resets and resolve account lockouts. - Manage DUO MFA setup, device reassignments, and reactivation codes. Staff Onboarding Offboarding (Desktop-Based Environment) - Support the setup and configuration of desktops for new staff. - Ensure correct access to all required applications (Teams, Outlook, Karbon, ShareFile, LastPass). - Follow structured onboarding/offboarding checklists and maintain records. Desktop Application Support (First-Line Response) - Troubleshoot Windows desktop performance and login/profile issues. - Support core business applications including: Outlook, Teams, ShareFile, Adobe/PDF tools, Fixed Assets software, QuickBooks Desktop connectivity Database Manager basic issues. - Escalate non-basic technical issues to the Senior System Administrator (India). Microsoft 365 / SharePoint / Teams/Co-pilot/ Automation Assistance - Manage SharePoint access and permissions for staff. - Maintain folder organization and shared resource structure. - Complete foundational Microsoft 365/SharePoint training after joining. - Help with writing macros and leveraging other tools. - Experience in Co-pilot Reporting Data Support - Generation of WIP reports - Perform data validation checks to maintain accuracy. - Update budget/staff allocation values as instructed. - Maintain clear SOPs and troubleshooting notes. - Identify repetitive actions suitable for standardization or basic automation. Required Qualifications - 2 years experience in system administration or IT support. - Understanding of Windows desktop administration. - Basic familiarity with Active Directory / Azure AD (user/group management). - Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint basics). - Strong attention to detail and disciplined task execution. - Strong client rapport skills and ability to communicate clearly in written English. Key Competencies (Ideal Skills) - Ability to quickly grasp new technology/ software etc - Precise and reliable execution of processes. - Accountability and willingness to learn under guidance. Why Should You Join Velan Excellent working atmosphere Salary and bonus always paid on-time You work for a company that has continuously grown for past 19+ years Very supportive senior management And lots more