Internal Production Support Engineer

Tool bring-up and qualification, including execution of qualification levels 600, 700, and 800

Incident management and troubleshooting using monitoring tools such as ITRS, Splunk, and Datadog

Root cause analysis (RCA) for recurring production incidents and implementation of permanent fixes

Automation and scripting (Shell, Python) to reduce manual and repetitive tasks

System maintenance, including batch processes, upgrades, and ensuring server/network functionality

Cross-functional communication and documentation of procedures

Supporting release deployments and user acceptance testing (UAT)