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About the role
The Technical Support Executive is responsible for providing technical assistance and troubleshooting support for CCTV cameras, DVR/NVR systems, and surveillance software. The role involves resolving hardware, software, and networking issues and assisting customers, dealers, and installation teams. Roles Responsibilities: Provide technical support for CCTV cameras, DVR/NVR systems, and accessories Diagnose and resolve hardware and software issues Assist customers with installation and configuration Configure IP cameras and NVR systems Troubleshoot LAN/WAN connectivity issues Handle technical queries from customers, dealers, and distributors Provide remote troubleshooting via phone, email, or remote tools Maintain service records and support tickets Requirements: Basic networking knowledge (IP address, routers, LAN) Understanding of computer hardware and operating systems Troubleshooting and problem-solving skills Good communication and customer support skills Experience: 1 5 years Qualification: B. Tech. ,Diploma / Degree in Electronics, IT, or Computer Science
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